Refund Policy

Before launch

Paid plans are not on sale yet. The parts of this page about paid plans apply once they launch, and we will update this page if anything changes before then.

7-day refund

You can ask for a refund within 7 days of a payment. We refund the amount paid minus the cost of any reports already delivered to you from that payment, counted at the single-report price.

After a refund, the paid features linked to that payment end.

Subscriptions

You can cancel a subscription at any time, from your account or in PayPal. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again.

Renewal payments are covered by the same 7-day refund rule.

How to request a refund

• Email support@caseticker.com from the address on your account.
• Include the PayPal transaction ID or the date and amount of the payment.
• We reply within 3 business days. Approved refunds go back to the original payment method through PayPal; the time it takes to appear depends on PayPal and your bank.

Duplicate or unauthorized charges

If you were charged twice or did not authorize a payment, contact us at support@caseticker.com and we will fix it, regardless of the 7-day window.

Contact

Questions about refunds can be sent to support@caseticker.com.