Status message

“United States Postal Service Was Unable to Deliver Your Card” on Your USCIS Case: What It Means

USCIS shows United States Postal Service Was Unable to Deliver Your Card[1]

USPS was unable to deliver the card, for example because it could not find the location.[1]

Sources for this meaning

What it means

What usually happens next

If you think the card was returned to USCIS, USCIS says to contact the USCIS Contact Center or submit a case inquiry in the did-not-receive-card category.[2]

What to do

Contact your local USPS office to locate the card, then update your address with USCIS and USPS. If you think the card went back to USCIS, contact the USCIS Contact Center or submit a case inquiry in the did-not-receive-card category.[1][2]

Related event codes

USCIS has not published a table that links status messages to event codes, so no event code is linked to this message.[3]

Forms it commonly appears for

None of our sources ties this message to the I-485. It can appear on other forms too.

Questions about this message

What should I do right away?

The memo we cite says to contact your local USPS office to locate the card.

Source[1]

Could a wrong address cause this?

USCIS says to update your address with USCIS and USPS as soon as possible to avoid delays or lost documents.

Source[2]

Sources

USCIS publishes no list of its status messages, so the titles come from the sources below. Checked . USCIS can change the wording without notice.

  1. [1]USCIS Case Status Overview (memo, October 2025)Seyfarth Shaw LLP
  2. [2]How to Track Delivery of Your Notice or Secure Identity Document (or Card)USCIS
  3. [3]Checking Your Case Status OnlineUSCIS

Not legal advice. CaseTicker is not affiliated with USCIS. A code is a short system label, not a decision: your notices from USCIS are what count. For a Request for Evidence, a deadline or a denial, talk to a licensed immigration attorney or accredited representative. Read the disclaimer. CaseTicker is not affiliated with USCIS. Not legal advice.

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